Terms and conditions

Website Terms and Conditions

Card Protection Terms and Conditions

Free Book Offer Terms and Conditions

Website Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Book Tokens Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Caboodle’ or ‘Book Tokens Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 6 Bell Yard, London, WC2A 2JR. Our company registration number is No. 379411 incorporated in England & Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do not wish to accept cookies your web-browser should be configured to notify you and/or reject cookies. For a list of all cookies used on this site, please visit our Privacy & Cookies policy. By using this site, you accept this Privacy & Cookies Policy.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • We may revise these terms of use at any time by amending this page and you should check this page from time to time.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Card Protection Terms and Conditions

Card protection

  • National Book Tokens Gift Cards should be treated as cash. National Book Tokens cannot refund the value on any lost or stolen gift cards.
  • National Book Tokens will only be able to block the value on the card after notification by the lawful card holder that it has been lost or stolen. Any value used until this point cannot be refunded.
  • To establish that you are the legal rightful card holder, you will be asked for some of the data provided in your registration form.
  • Cards will be blocked within 48 working hours from National Book Tokens' receipt of notification. National Book Tokens working hours are 9am to 5pm, Monday to Friday.
  • If National Book Tokens cannot establish legal ownership, we may be unable to block the card.
  • Any replacement of lost or stolen gift cards will incur a £3.50 or €4 fee. Click here to see the full gift card terms and conditions for more information.
  • Your personal security questions should be kept confidential. If you become aware that your security information is being used unauthorised, you must inform us immediately.
  • By registering your card you are agreeing to create an account with Caboodle. In doing so, you consent to receive communications from us via email unless you opt-out via My Profile. Your details will not be used for any other purpose, or passed onto any third parties, unless specified.
  • Your details will be securely held on Book Tokens’ server. Book Tokens Ltd will be the data controller for any personal data given in connection with your card.

Free Book Offer Terms and Conditions

Claim a free book when you buy £75 or €90 of National Book Tokens

Summary:
The promotion entitles participants who purchase £75 or €90 or more worth of National Book Tokens gift cards in any 24 month period to claim a free book from the current range of Caboodle free books.

  • Promoter: Book Tokens Ltd, 6 Bell Yard, London, WC2A 2JR
  • Promotion start date – 1st October 2013, only cards bought after this date are eligible to be used as part of a free books claim.
  • For claims to qualify for a free book:
  • Claimants must at the time of registering be the lawful holder of the National Book Tokens gift card they are registering
  • Claimants must register £75 or €90 (the qualifying value) worth of National Book Tokens gift cards (or more) on the “Cards I’ve Bought” section of the My Cards webpage of the Caboodle website.
  • The qualifying value needs to have been purchased within 24 months prior to the claim being made on the website.
  • The qualifying value can be on one or more National Book Tokens gift cards.
  • The individual gift card comprising a claim can be registered at any time up to 24 months before the claim is made.
  • Claims submitted for cards purchased 24 months before the submission date may be rejected.
  • The value on a National Book Token gift card cannot be claimed against more than once, cards cannot be registered against more than one “Cards I’ve Bought” account, all claims will be verified.
  • A maximum of 4 free books per account per month may be claimed.
  • Claims are normally processed within 21 days
  • The Caboodle free books range is published on the Caboodle website – the Promoter cannot supply books that are not listed as part of this range.
  • The free book range is subject to availability and subject to change without notice. In the event that the claimant’s preferred choice of book is no longer available, the promoter reserves the right to offer an alternative book of equal or greater value.
  • The free book is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.
  • The promotion is open to UK and Republic of Ireland residents except employees of the Booksellers Association, Book Tokens Ltd and employees of participating bookshops.
  • Claimants agree to Book Tokens Ltd using their details for marketing purposes. Claimants' details will not be used for any other purpose, or passed onto any third parties, unless specified.
  • No responsibility is taken for claims or cards that are lost, delayed, misdirected or incomplete or cannot be entered for any technical or other reason. If you are having problems submitting your claim, please contact: caboodle@booktokens.co.uk
  • The promoter holds the right to withdraw this offer at any time. The terms of this offer are subject to change without notice.
  • The promoter’s decision is final in all matters relating to the promotion and no correspondence or discussion will be entered into.

Hidden Books Competition Terms and Conditions

– First prize: 10 winners who get all 20 answers correct will each win a £250/€250 National Book Tokens gift card

– Runners-up: 50 runners-up selected from all entrants will each win a £10/€10 National Book Tokens gift card

  • No purchase necessary.
  • Only one entry per person will be accepted.
  • The prizes are non-transferable and there are no cash alternatives.
  • Closing date Wednesday 31st January 2018.
  • The competition is open to UK and Republic of Ireland residents except employees of the Booksellers Association, Book Tokens Ltd and employees of participating bookshops.
  • Entrants agree to Book Tokens Ltd using their details in post-competition publicity. Your details will not be used for any other purpose, or passed onto any third parties, unless specified.
  • The promoters’ decision is final and no correspondence will be entered into.
  • Winning gift cards can be used in any participating bookshop. To find your nearest participating store, visit www.nationalbooktokens.com/spend-everywhere
  • Promoter: Book Tokens Ltd, 6 Bell Yard, London, WC2A 2JR
  • In the event of a winner not responding when contacted via email after 14 days, we reserve the right to allocate the prize to another winner.