FAQs

What is Caboodle?

I’ve bought a National Book Token, how can I claim my free book?

I’ve spent my National Book Token, how can I claim 10% back?

I want to make a claim, where do I find my National Book Token card number and PIN?

I haven’t heard back about a competition I entered, does this mean I’ve been unsuccessful?

Why has my claim been rejected?

Where can National Book Tokens be bought and exchanged?

How do I check my National Book Token Gift Card’s balance?

Do National Book Token Gift Cards have an expiry date?

An event/offer listed on Caboodle local offer and events map has now expired. Why is it listed?

 

What is Caboodle?

Caboodle is the new rewards programme from National Book Tokens, offering bundles of benefits for booklovers. From exclusive competitions to win signed copies of the latest bestseller, to personally tailored offers from your local bookshop. Plus when you buy or spend National Book Tokens you’ll now receive a free Penguin book from our super selection or get 10% back, absolutely free.

I’ve bought a National Book Token, how can I claim my free book?

If you’ve bought £75/ €90 or more National Book Tokens within a two year period, congratulations, you’re eligible for a free Penguin book from our fantastic selection. To claim, sign up to Caboodle here, it’s extremely quick and easy, then log into your account.

If you have any difficulties making your claim, please email caboodle@booktokens.co.uk.

I’ve spent my National Book Token, how can I claim 10% back?

If you’ve spent £30/ €40 or more of your National Book Token on books within a calendar month, congratulations, you’re eligible for a 10% back to spend on more books, completely free. To claim, sign up to Caboodle here, it’s extremely quick and easy, then log into your account.

If you have any difficulties making your claim, please email caboodle@booktokens.co.uk.

I want to make a claim, where do I find my National Book Token card number and PIN?

The 19-digit card number can be found on the reverse of your National Book Token gift card. The PIN is located on the reverse of the card in the top right corner under a silver scratch-off panel.

I haven’t heard back about a competition I entered, does this mean I’ve been unsuccessful?

If the competition end date has passed by more than a week and you haven’t received an email from us, you’ve probably not been successful this time. We do update our competition page regularly however, so don’t forget to enter our latest giveaways.

Why has my claim been rejected?

If your claim has been rejected, you’ll receive an email notifying you of the reason why.  If you want to query this, please get in touch via caboodle@booktokens.co.uk.

Where can National Book Tokens be bought and exchanged? 

National Book Tokens gift cards are sold and exchanged in bookshops across the UK and Ireland. This includes Waterstones, WH Smith (excluding Travel outlets in stations and Airport locations), Blackwell, Easons, John Smith, Foyles and local independent bookshops. Search for your nearest bookshop here.

National Book Tokens gift cards can also be redeemed online at www.foyles.co.uk. But please note, National Book Tokens Gift Cards cannot currently be redeemed on the WH Smith or Waterstones websites. Also, they cannot be redeemed in supermarkets, or on Amazon or Play.com.

All National Book Token gift cards can now be redeemed on hundreds of thousands of eBooks online at The Indie eBook Shop.

How do I check my National Book Token Gift Card’s balance? 

You can check your National Book Tokens Gift Card value at any time. You will need your gift card’s PIN for this which can be found on the reverse of the card, in the top right corner under a scratch-off panel. You can check your gift card’s value by using the online Balance Enquiry function, by asking in-store at your nearest bookshop or by phoning 0845 602 7423.

Do National Book Token Gift Cards have an expiry date?

If your Gift Card is not used for a period of 24 consecutive months it will expire and you will not be able to use the value on it. It is our policy to replace expired gift cards (conditions apply). Click here for more information. 

To ensure that a Gift Card remains active, you either need to use it to purchase a book, have it topped up or simply do a balance enquiry.  

An event/offer listed on Caboodle local offer and events map has now expired. Why is it listed?

All details of offers and events on the Local Offer & Events map are correct when added to the website. However, on occasion events and offers can be amended or cancelled without notice. If you have any queries about an offer or event, please contact the bookshop using the telephone number listed on their Caboodle bookshop page.

 

How does Caboodle work?

How does Caboodle work?

Find out about our rewards and how to get the most out of them.

How does Caboodle work?